We keep shipping simple. NILBERI offers free standard shipping to eligible addresses in the contiguous United States.
Where we ship
We currently ship NILBERI products to eligible addresses in the 48 contiguous U.S. states. At this time, we cannot fulfill orders to Alaska, Hawaii, U.S. military APO/FPO/DPO addresses, or international destinations. If an order is placed to an address we cannot serve, we will contact you and issue a full refund.
Processing and delivery times
Orders are usually prepared in 2–5 business days, then take approximately 2–4 business days in transit with standard U.S. shipping. Please allow approximately 4–9 business days total under normal circumstances. Times are estimates, not guaranteed delivery dates; weekends, holidays, carrier delays, weather, and unexpected fulfillment issues can affect them.
Tracking your order
We will send an order confirmation after checkout. Once your order ships, tracking details will be emailed when available. Tracking can take some time to become active after a label is created.
Changes and cancellations
Need to correct an address or cancel an order? Contact us as soon as possible. Our fulfillment partner may begin preparing orders quickly, and we cannot guarantee changes once processing has started.
Delayed, lost, or damaged packages
If your order is unusually delayed, marked delivered but not received, or arrives damaged, please contact us with your order number. We will investigate the issue with the shipping carrier and work toward an appropriate resolution in accordance with applicable law. If the package arrives damaged, retain the packaging and take photos.
Questions?
Contact NILBERI through our Contact page or by emailing mukhammadjon.sanaev@gmail.com. Include your order number so we can assist you.