We want every NILBERI order to feel like a confident, straightforward purchase. That's why we offer a 30-day money-back guarantee—even if you've opened the bottle and tried the capsules.
Our 30-day satisfaction guarantee
If NILBERI isn't right for you, contact us within 30 calendar days of delivery to request a refund. Opened and used bottles qualify. This guarantee applies to both single-bottle orders and multi-bottle orders. You do not need to make a medical claim or provide a special reason to request a refund.
How to request a refund
Email mukhammadjon.sanaev@gmail.com or use our Contact page within 30 days of delivery. Include your order number and tell us that you are requesting a refund under the NILBERI 30-day guarantee. We will reply with the next steps and let you know whether we need any additional details or a product return. Please do not mail products back before receiving instructions.
Damaged, missing, or incorrect orders
If your package arrives damaged, you receive the wrong item, or anything is missing from your order, contact us as soon as possible. Please include your order number and, if possible, photographs of the package and contents. We will investigate and arrange an appropriate replacement or refund.
When you will receive your refund
Once your refund is processed, it will be issued to your original payment method. Your bank or card provider may take additional business days to make the credit appear in your account.
Need help?
Contact our team via the NILBERI Contact page or email mukhammadjon.sanaev@gmail.com.
Your legal rights
This guarantee is offered in addition to, and does not limit, your rights under applicable consumer protection laws.